Frequently Asked Questions
FAQFAQ
Answers to the Questions
We Receive Most Often
Find answers to common questions about our services, reservations, fares, payment methods, and more.
About Our Services
Can I make a stop or change my route during an airport transfer?
Additional charges may apply for stops other than short restroom breaks of approximately 15 minutes. Last-minute route changes or additional stops may not be accepted depending on our schedule.
What happens in the event of an accident?
We are fully insured. In the unlikely event of an accident, we will respond promptly and responsibly.
What payment methods do you accept?
We accept cash, major credit cards, and taxi vouchers. Bank transfers may also be available depending on the service.
How many passengers can ride?
Our Alphard and Vellfire vehicles can accommodate up to 6 passengers.
Are your fares based on large-vehicle rates?
No. Although we operate premium vehicles, our fares are based on standard taxi rates.
Do you provide child seats?
Child seats for infants are available for ¥2,000. Booster seats for children aged 4 and older are available free of charge.
Where will I meet the driver at the airport?
Your driver can meet you at the arrival gate with a name board. Alternatively, after collecting your luggage, you may call your driver and meet at the designated pickup area: ANA Gate 18 or JAL Gate 10.
How much luggage can the vehicle accommodate?
In an Alphard, 5 passengers can bring approximately 2 large suitcases or 5 small-to-medium suitcases. With 4 passengers, up to 4 large suitcases can be loaded. For larger groups or excess luggage, please contact us.
Who should I contact if I leave something in the vehicle?
Please contact us using the information listed on our Company Information page.
Reservations & Inquiries
Can I make a reservation on the same day?
Same-day reservations may be available depending on vehicle availability. Please contact us directly by phone for urgent requests.
What are your business hours?
Our standard operating hours are approximately 6:00 AM to 10:00 PM. Online inquiries via our form or LINE are accepted 24 hours a day.
Can you issue an invoice?
Yes. We are a registered Qualified Invoice Issuer in Japan. Registration Number: T7810626397135
What is your cancellation policy?
Cancellation fees are as follows:
3–7 days before departure: 30%
1–2 days before departure: 50%
Same day: 100%