Frequently Asked Questions
FAQFAQ
Answers to the Questions
We Receive Most Often
Find answers to common questions about our services, reservations, fares, payment methods, and more.
About Our Services
Can I make a stop or change my route during an airport transfer?
Additional charges may apply for stops other than short restroom breaks of approximately 15 minutes. Last-minute route changes or additional stops may not be accepted depending on our schedule.
What happens if my flight is delayed?
We monitor your flight arrival time in real time using your flight number. Waiting time is completely free for delays up to 2 hours from the scheduled arrival time. If your flight is delayed by more than 2 hours, an additional waiting fee of 8,000 JPY per hour (tax included) will apply.
Will the fare change if winter weather forces a detour?
If standard routes (such as mountain passes) are closed due to severe winter weather or heavy snow, your driver will detour via expressways to ensure your safety. In such cases, only the actual expressway toll fees will be charged as an additional cost.
What payment methods do you accept, and is a deposit required?
Deposit: To officially secure your booking, an advance deposit of approximately 20% is required via a secure online payment link (Square / Credit Card only).
Remaining Balance: Paid directly to your driver in the vehicle at the end of your trip. We accept cash (JPY), major credit cards (Visa, Mastercard, JCB, Amex, Diners, Discover), and taxi tickets.
*No credit card transaction fees or surcharges apply.
What happens in the event of an accident?
We are fully insured. In the unlikely event of an accident, we will respond promptly and responsibly.
How many passengers can ride?
Our Alphard and Vellfire vehicles can accommodate up to 6 passengers.
Are your fares based on large-vehicle rates?
No. Although we operate premium vehicles, our fares are based on standard taxi rates.
Do you provide child seats?
Child seats for infants are available for ¥2,000. Booster seats for children aged 4 and older are available free of charge.
Where will I meet the driver at the airport?
Your driver can meet you at the arrival gate with a name board (Meet & Greet Service: ¥2,000 for domestic / ¥3,000 for international).
Alternatively, meeting directly at the designated reserved taxi stand (Domestic Stand No. 10 / No. 18, or International Stand No. 80) is completely free of charge.
How much luggage can the vehicle accommodate?
In an Alphard, 5 passengers can bring approximately 2 large suitcases or 5 small-to-medium suitcases. With 4 passengers, up to 4 large suitcases can be loaded. For larger groups or excess luggage, please contact us.
Who should I contact if I leave something in the vehicle?
Please contact us using the information listed on our Company Information page.
Reservations & Inquiries
Can I make a reservation on the same day?
Same-day reservations may be available depending on vehicle availability. Please contact us directly by phone for urgent requests.
What are your business hours?
Our standard operating hours are approximately 6:00 AM to 10:00 PM. Online inquiries via our form or LINE are accepted 24 hours a day.
Can you issue an invoice?
Yes. We are a registered Qualified Invoice Issuer in Japan. Registration Number: T7810626397135
What is your cancellation policy?
Cancellation fees are as follows:
3–7 days before departure: 30%
1–2 days before departure: 50%
Same day: 100%