Privacy Policy & Terms of Service

1. Purpose of Collecting Personal Information

The Business collects and processes personal information strictly for legitimate purposes and will not use it beyond the scope specified below:

• Provision of airport transfers, sightseeing charters, golf transfers, and local operation management services
• Responding to reservations, inquiries, and conducting pre-trip coordination
• Sharing necessary dispatch and operational details with contracted transportation operators for service fulfillment
• Data analysis aimed at enhancing service quality and customer satisfaction
• Operations incidental or related to the purposes outlined above

2. Use of Cookies via Google Analytics

This website utilizes Google Analytics, an access analysis tool provided by Google LLC. Google Analytics uses cookies to collect traffic data. This data is collected anonymously and does not identify any individual.

You can refuse the collection of data by disabling cookies through your browser settings.

• Google Analytics Terms of Service
• Google Privacy Policy

3. Security Measures and Data Governance

The Business strives to maintain personal information accurately and up-to-date, implementing reasonable technical and organizational security measures to prevent data breaches, loss, destruction, alteration, or unauthorized access.

Appropriate supervision is exercised over all staff, contractors, and relevant third-party partners who handle personal information to ensure data security.

4. Individual Rights and Requests

Except as otherwise provided by law, we promptly respond to requests from individuals or their authorized representatives regarding the disclosure, correction, addition, deletion, or cessation of use of their personal data.

If we cannot fulfill the request due to statutory grounds, we will notify the applicant accordingly.

5. Provision of Personal Data to Third Parties

As a general rule, we do not provide personal information to third parties without obtaining prior consent, except where permitted or mandated by applicable laws and regulations.

However, to the extent necessary to perform dispatch and operation management services, relevant booking details may be shared with authorized contracted passenger transport operators (licensed pursuant to the Road Transportation Act).

6. Handling of Complaints and Inquiries

We handle complaints, questions, and concerns regarding the handling of personal data in an appropriate, professional, and timely manner.

7. Continuous Improvement and Legal Compliance

We strictly abide by Japanese personal information protection laws, guidelines, and related norms, while continuously reviewing and improving our data management framework.

8. Business Entity Information

1. Nature of the Service and Scope of Operations

(1) The primary scope of services provided by the Business consists of on-site operation management, schedule coordination, multilingual communication support, flight monitoring, and incidental coordination services (hereinafter referred to as "Transfer Management Services") tailored for international visitors and VIP travelers.
(2) Transportation arrangement agency services (for hire cars, limousines, and taxis) provided by the Business are conducted pursuant to the Travel Agency Act under our registration as a Travel Service Arrangement Agency (Governor of Hokkaido Registration No. 124), upon entrustment by partner travel agencies.
(3) Requests from general corporate clients and non-travel entities are undertaken as entrustments of on-site operation management and transfer management services as defined in Section 1 (1). Actual vehicle operation and transportation are carried out either by the Business (mik TAXI Sapporo) or licensed passenger transport operators authorized under the Road Transportation Act. Operational safety governance and direct civil liability arising during transit shall be borne by the operating transportation entity that executed the transit.

2. Reservation and Contract Formation

An agreement between the client/partner and the Business is formed upon transmission of a "Booking Confirmation" by the Business in response to an application submitted via booking form, email, or telephone. We reserve the right to decline bookings due to extreme weather, road conditions, or vehicle availability.

3. Fees, Pricing, and Payment Terms

Fees are determined based on pre-agreed official quotations and rates (management fees, coordination costs, and arrangement charges). Actual out-of-pocket expenses such as expressway tolls, airport parking fees, and facility charges are payable by the client (via reimbursement) unless expressly stated as included in the selected package.
Payments are accepted via in-vehicle payment on the service date (cash, major credit cards, or compatible cashless payments) and bank transfer via invoice for authorized corporate partners.

4. Booking Changes and Cancellation Policy

Should you need to modify or cancel your booking due to client circumstances, please notify us immediately. Cancellation charges apply based on the timing of notification as follows:

* No cancellation fee will be incurred for cancellations caused by events beyond the client's reasonable control, including natural disasters, severe blizzards, typhoons, or extreme weather conditions (please notify us as soon as circumstances become known).

5. Limitation of Liability and Disclaimers

The Business shall not be held liable for delays, rerouting, or cancellations resulting from force majeure circumstances beyond our direct control—including severe winter blizzards, road icing, major traffic congestion, road closures, flight disruptions, or acts of nature—nor for any secondary or consequential damages arising therefrom, unless caused by intentional misconduct or gross negligence directly attributable to the Business.

6. In-Vehicle Rules and Passenger Obligations

For safety and the preservation of vehicle condition, passengers are required to adhere to the following:

• Seatbelts must be fastened at all times while the vehicle is in motion (mandatory for all seats under the Road Traffic Act).
• Strictly no smoking inside vehicles (including heated tobacco and electronic cigarette products).
• Refraining from any behavior that interferes with safe driving or causes annoyance to third parties.
• Reimbursement of cleaning or repair costs incurred due to intentional or grossly negligent contamination or damage to vehicle equipment.